A car that smokes a lot not only bothers the customers behind you in line but the exhaust fumes go right in the windows and float around a bit before they dissipate as stated above in number 10. Even if you manage to get your meal in under five minutes, dont fret that the sandwich stackers forgot to hold the mayo 90.8 percent of orders placed at Carls Jr. You are inconveniencing everyone around you when this happens. Before you hit up Carls Jr.s drive-thru, ask yourself if their charbroiled burgers are worth waiting four and a half minutes for. A stalled car holds up the drive-thru until there are enough people to help you move said car out of the way. If your car likes to stall or smoke, please go inside. If your card is declined you have just wasted your time, the time of the customers in line behind you and the food they just made and bagged for you––no, they're not going to give it to you for free. You don't know how much money is on your Debit/ATM/Credit Card.Any order over three value meals or six individual items significantly slows down the drive-thru. You again hold up the line trying to decide how to combine the multiple orders into two. Two is the maximum number of orders most places will allow. You want to place more than two individual orders.It also slows down the drive-thru line waiting for you to open the door and awkwardly place your items in your car. This makes it awkward for the employee to take your money, give you your change and your food. The following items drastically slow down the drive-thru. If you change your order at the window, the grill team can't hear it and now they must stop making the next person's order and fix what you changed to not slow down the drive-thru. Employees begin making the food as you're ordering it. Do not add to or change your order at the window.Reminder: By doing this, it means now you have an audience of at least 4-8 people listening to you screaming at your child for making changes––how awkward.So there was a cultural barrier that stood squarely in the way of investing in significant improvements. The feeling was that the drive-thru projected an image of fast food, and that’s not Starbucks (even though the brand is fast casual). The order taking system is so high-tech that many restaurants with drive-thru service have the grill-staff wearing the same headsets as the order-takers so that they can hear and begin preparing your order as soon as you say "cheeseburger." So, if you order anything after said cheeseburger, then go back and say, "Oh, can I have that first cheeseburger with no onions", the grill team now has to make another cheeseburger for you, wasting your time and the customers behind you, and wasting food. The C-suite was not yet very interested in the drive-thru. Avoid ordering 3-5 items only to go back and change the first item.
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