![]() Sources of different resolutions and the same frame rate can even be output directly to air for smooth, cuts only production. Resynchronization on every input so the router automatically re times all inputs to ensure clean, glitch free switching between router cross points. If you cannot guarantee perfectly timed source signals but you still need to clean switch then Smart Videohub CleanSwitch 12x12 is the special model of Videohub that features resynchronization on all inputs so you get perfect clean feeds every time! Smart Videohub CleanSwitch 12x12 has all of the same great features of Smart Videohub 12x12 plus includes full When you need to cleanly switch between video sources to monitors or directly to air, you need timed or genlocked signals. We are not responsible for lost or damaged packages.Glitch free clean live switching and resynchronization Return shipping charges are the responsibility of the customer. If you received and RMA label via email print the label and tape it to the outside of the carton. The RMA number must be clearly written on the outer box. ![]() Alternatively email if any assistance is needed.Īlways place the original package into a suitable shipping carton.ĭo not place stickers or shipping labels on the original manufacturers packaging as this would render the item damaged and non-returnable. We have tried to make this easier so complete this form and click submit. To return an item to KPG you will first need an RMA (Return Merchandise Number) number. ![]() KPG gift vouchers cannot be redeemed for cash Training DVDs (or other media) and books once unwrapped Shrink-wrapped, blister-packed or any items supplied in factory-sealed packaging.Īll consumable items (e.g batteries, tape stock, adhesive tapes, lamps (bulbs), blank media etc.) once unwrapped.Ĭomputer Software and Hardware once unwrapped.Īny computers built or modified by KPG or our suppliers to a customer's specifications. KPG is not responsible for any consequential or incidental damage resulting from the sale or use of any goods purchased from us - Our liability is limited to the monetary value of the goods only. ![]() RMA numbers are valid for 7 calendar days. Items with shutter counters must show zero shutter releases).ĭefective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model. Please read all RETURN CONDITIONS below because if all the conditions are not met we reserve the right to refuse the return of items or to charge a restocking fee of 25%.Īll returned or exchanged items must be unused and in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and all accessories. If payment was made by credit card, once we receive the returned item we will credit your account, however please allow 7-10 days for the credit to appear on your credit card statement (This is not because we are keeping your money but because credit card companies can be slow to acknowledge refunds). Refunds on returned items will be made via the same payment method as used to purchase the goods. You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price. We want you to be happy with your purchase from KPG and hence if you are not completely happy with the item it can be return for credit within 7 calendar days from delivery in a new and unused condition, complete with all original and undamaged manufacturers packaging and documentation.Īny claim for missing items or transit damage must be communicated to KPG within 24 hours of delivery as thereafter we have no recourse with our couriers. ![]()
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